Chateau de Pomiro is committed to protecting your privacy, we value your privacy and are committed to protecting your personal data. This policy explains what information we collect when you use our website, how we use it, and the rights you have.

1. Information We Collect

When you visit our website or make a booking, we may collect:

  • Personal details you provide (name, email, phone number, address)
  • Booking details (dates of stay, number of guests, room type, preferences & services requested)
  • Payment information (processed securely via third-party providers)
  • Technical data (IP address, browser type, cookies)
  • Stay related information (preferences, services used)

2. How We Use Your Information

We use your information to:

  • Process and manage bookings, manage billing
  • Communicate with you about your stay or inquiry, provide useful information about your stay
  • Send offers, updates, or newsletters related to the accommodation, with your consent
  • Perform statistical analyses and improve our site and services
  • Prevent fraud, ensure security, and comply with legal obligations.

We never sell or share your data with third parties for marketing purposes.

3. Cookies

Our website may use cookies to improve your browsing experience (e.g. remembering preferences, analytics). You can adjust cookie settings in your browser at any time.

We use cookies and similar technologies to:

  • Ensure the proper functioning of the site (technical cookies);
  • Analyse site traffic (statistical cookies);
  • Offer personalised content or advertisements (marketing cookies) where consented.

4. Legal Basis

Processing your data is based on:

  • Performance of a contract: to manage reservations and your stay;
  • Your consent: for sending marketing communications;
  • Legitimate interest: to analyse and improve services and ensure security;
  • Legal obligation, when applicable.

5. Data Sharing

We only share your data with:

  • Payment processors (for secure transactions)
  • Service providers (e.g. booking platforms, website hosting)
  • Authorities, if required by law

6. Data Retention

We keep your personal data only as long as necessary for bookings, legal, or accounting purposes.

Data is retained:

  • For the duration necessary to manage your booking and stay;
  • For a longer period when legally required (e.g., invoicing, disputes, analysis);
  • We delete or anonymise data when it is no longer needed.

7. International Transfers

If personal data is transferred outside the European Union, we ensure that recipients provide an adequate level of protection and appropriate safeguards are in place.

8. Your Rights and Choices

Under applicable regulations, you have the right to:

  • Access the data we hold about you
  • Request correction or deletion of your data
  • Restrict or object to our use of your data
  • Withdraw consent (where processing is based on consent)
  • Lodge a complaint with the CNIL (French Data Protection Authority via https://www.cnil.fr)

To exercise these rights, contact us at: [email protected]

9. Contact Us

If you have any questions about this policy or how we handle your data, please contact:

Pomiro
[email protected]

10. Security

We implement appropriate technical and organisational measures to ensure the confidentiality, integrity, and availability of your data. Access is limited to authorised personnel only.

11. Policy Updates

We may update this policy to reflect changes in our services or regulations. The last updated date will be shown at the top of the page. We recommend checking this policy regularly.

Last updated: 1st November 2025